Terms and conditions

Last updated: 2 November 2026

1. About InstallerHub

InstallerHub is a lead-matching service connecting homeowners with independent local tradespeople across Scotland. InstallerHub is operated by InstallerHub Ltd, a company registered in Scotland (company number SC885689, registered office 5 South Charlotte Street, Edinburgh, EH2 4AN).

2. Our role

InstallerHub acts solely as an introduction service. We match homeowners with tradespeople by trade, location and availability. We are not a party to any contract formed between a homeowner and a tradesperson – any agreement for work is made directly between the two of them.

3. Independent contractors

Every tradesperson on the InstallerHub network is an independent contractor. They are not employees, agents or representatives of InstallerHub. We do not supervise, direct or control the work they carry out.

4. No liability for workmanship

InstallerHub accepts no responsibility or liability for the quality of work carried out by a tradesperson, any damage, loss or injury caused during or after work, any dispute between a homeowner and a tradesperson, or a tradesperson’s failure to attend, complete or charge fairly for work. Disputes over workmanship, damage or payment are resolved directly between the homeowner and the tradesperson.

5. Tradesperson responsibilities

By joining the InstallerHub network, every tradesperson confirms they hold valid public liability insurance, are fully qualified for the trades they accept, hold any legally required certification (Gas Safe for gas work), are registered with SELECT, NICEIC or NAPIT or hold an 18th Edition qualification and an ECS or JIB card for any electrical work, will contact leads promptly and professionally, and will represent InstallerHub’s standards of quality and reliability. InstallerHub reserves the right to remove a tradesperson from the network at any time.

6. No guarantee of results

InstallerHub does not guarantee that a homeowner will proceed with any job, that a tradesperson will win any specific number of jobs, or that a lead will result in paid work. Lead volume depends on homeowner demand in each area.

7. How leads are delivered

A homeowner’s lead is sent by WhatsApp to the mobile number the tradesperson gives at sign-up. A lead is never sent to more than three tradespeople. Members take fair turns by rotation, so leads are spread across the network rather than going to whoever’s fastest to reply.

8. WhatsApp opt-in

By applying to join, a tradesperson agrees to be contacted by phone, WhatsApp and email about their application and, if they join, to receive leads by WhatsApp. This can be withdrawn at any time by contacting us, though leads can’t be delivered without it.

9. Membership, payment and cancellation

Tradesperson membership is charged at the current monthly rate shown on the InstallerHub site – £60 a month per trade, with no contract. From 1 December 2026, a new member pays a one-off vetting fee of £99 with their first month’s payment. It covers the checks made before approval and is charged once per member, not per trade. It is not charged to anyone who pays before that date, and InstallerHub may waive it. Membership and vetting fees are non-refundable except at InstallerHub’s discretion. Members may cancel at any time, with no notice period required.

10. Homeowner data

A homeowner’s contact details are shared with matched tradespeople solely to quote for and carry out the requested work. Tradespeople must not use a homeowner’s data for any other purpose or share it with anyone else.

11. Limitation of liability

To the fullest extent the law allows, InstallerHub’s total liability to any party will not exceed the monthly membership fee paid in the month a claim arises.

12. Changes to these terms

InstallerHub may update these terms at any time. Continuing to use the service after an update means you accept the new terms.

13. Governing law

These terms are governed by the laws of Scotland. Disputes are subject to the exclusive jurisdiction of the Scottish courts.

Contact: InstallerHub Ltd · installerhubuk.com · office@installerhubuk.com